Focus Data was brought in to help this company manage an increasing volume of requests for data from Law Enforcement Agencies and to improve its capability to process the many varied formats in which the requests were made.

The main challenge was to integrate call detail records from three different networks, integrate the service with four Customer Relationship Management systems, manage the complexity of data time zones, guarantee future capacity and ensure compliance with a legislative system that is largely warrant and subpoena based. Security was also a key consideration which meant encryption and air-gap provision was essential.

Focus Data was chosen to provide the solution against stiff competition because of the flexibility of its system to receive and log requests over secure connections or via a web browser. Importantly, it can also connect with numerous systems to retrieve the requested data.