The UK is attempting something very brave; it is attempting to frame a law that controls what content is not allowed because it presents a risk of physical or psychological harm to adults or children. This has to be policed by the providers of user-to-user services, search engines or any function where an individual might encounter content. Fines of up to 10% of worldwide revenues can be imposed should a company fail to control the content going across its system.
Cleaning the open sewer of the internet is a good idea and no one would argue that objective. The difficulty comes in the detail. While the extremes of harm are easy to agree on, such as encouraging suicide or distributing child pornography, it becomes harder to impose a standard rule as you slide towards grey areas. The draft law refers to “significant adverse psychological impact” but what would this mean in real terms? The provider of the service would need to assesses that.
There are various examples of grey areas where content may be construed as harmful, to at least some potential audiences: Catfishing, Bullying, extreme political views, unorthodox political views, pro-choice and pro-life abortion lobbying, or even comedy? Deliberations about what is harmful soon become subjective.
The proposed law would control what can be said and so amounts to censorship. This is a road that should be trod carefully. The official arbitrator will be the government regulator Ofcom. This offers the prospect of governments attempting to remove contentious issues from debate. I know that other countries are watching to see how this works in practice.
The real arbitrator of public decency will be the algorithms that service providers use to monitor and block content. The fear of large fines means service providers will inevitably tune those algorithms to protect themselves, which means they will err on the side of caution by blocking more content than is strictly necessary. Large amounts of content will be censored “just in case” and this will be harmful to free speech and democracy.
While the UK Government’s intentions are good, there are possible consequences that are dangerous. The road to hell is paved with good intentions.
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